Shipping policy
Orders are processed after payment has been successfully received. Processing times may vary depending on the type of product ordered. Standard in-stock items will generally be processed within 3–5 business days.
Business days do not include weekends or holidays. During new releases, holidays, sales, or other periods of high order volume, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided with your order.
Signed, Personalized, and Specialty Items
Signed, personalized, custom-made, limited, numbered, or Collector’s Edition products may require additional processing time. Any substantially different processing time will be stated on the applicable product page when possible.
Personalized items may require additional time for signing, inscription, customization, preparation, or packaging.
Preorders
Products offered for preorder will include an estimated release or shipping timeframe on the applicable product page. Estimated release and shipping dates may change due to printing, production, publisher, manufacturer, carrier, or other circumstances outside our control.
If an order contains both preorder and in-stock items, the items may ship together when the preorder item becomes available unless otherwise stated or separate shipping arrangements are offered.
Shipping Rates
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping rates may vary based on the destination, package size and weight, selected shipping method, products ordered, and other applicable factors.
Delivery Estimates
Estimated delivery times shown at checkout or provided after an order is placed are estimates only and are not guaranteed. Delivery time begins after an order has been processed and transferred to the shipping carrier.
L.E. Tate Books is not responsible for carrier delays, severe weather, customs processing, service interruptions, or other delivery delays outside our reasonable control.
Tracking
When tracking is available for your selected shipping method, tracking information will be provided after your order has shipped.
Please allow time for the shipping carrier to update tracking information after a label has been created or a package has been accepted.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase. If you notice an error after placing an order, contact us as soon as possible at contact@letatebooks.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or an unclaimed package may be the responsibility of the customer, except where otherwise required by law.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or appears to have been lost during shipment, please contact us at contact@letatebooks.com as soon as possible.
For damaged orders, we may request photographs of the item, packaging, and shipping materials so we can evaluate the issue and determine the appropriate resolution.
For packages marked as delivered but not received, please first check the delivery location, household members, neighbors where appropriate, and any information provided by the shipping carrier. If the package still cannot be located, contact us so we can review the issue.
International Shipping
International shipping may be offered to eligible destinations as indicated at checkout.
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country. Unless otherwise stated or required by applicable law, these charges are the responsibility of the customer and are not included in the product price or shipping charge collected by L.E. Tate Books.
Customs processing may cause additional delivery delays outside our control.
Split Shipments
Orders containing multiple products may occasionally be shipped in more than one package. If your order is divided into multiple shipments, you may receive separate shipping or tracking notifications.
Returns
Shipping-related returns are subject to our Return and Refund Policy.
Original shipping charges are non-refundable unless the return is due to an item arriving damaged, defective, or incorrect, or unless otherwise required by law.
Contact
If you have questions about shipping or an existing order, contact us at: