Refund policy
We have a 30-day return policy for eligible items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, with any original tags or packaging where applicable. You’ll also need the receipt or proof of purchase.
To start a return, contact us at contact@letatebooks.com. If your return is accepted, we will provide return instructions. Returns should be sent to the following address:
3949 N 200th Rd
Walkerville, MI 49459
United States
If your return is accepted, we will provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect, or unless otherwise required by law. Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, contact us at contact@letatebooks.com.
Damages and issues
Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or incorrect so we can evaluate the issue and make it right. We may ask for photographs of the item and its packaging to help us resolve the issue.
Exceptions / non-returnable items
Certain items are not eligible for return, including personalized or custom-made products, digital products once delivered or accessed, gift cards, and items specifically marked as final sale.
Personalized books, including books signed with a personalized name, message, inscription, or other requested customization, cannot be returned unless they arrive damaged, defective, or incorrect.
Limited editions, numbered editions, Collector’s Editions, and other specialty products may have additional return restrictions. Any additional restrictions will be clearly stated on the applicable product page before purchase.
Please contact us at contact@letatebooks.com if you have questions about whether a particular item is eligible for return.
Exchanges
We do not process direct exchanges. If you would like a different eligible item, request a return for the item you received. Once the return is accepted, you may place a separate order for the new item.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you may have the right under applicable law to cancel or return your order within 14 days without providing a reason. Eligible physical items must be returned in the same condition in which they were received, unused and undamaged, with any original packaging where applicable, along with the receipt or proof of purchase.
Certain exceptions may apply to personalized or custom-made products, digital content, and other products excluded from the statutory right of withdrawal under applicable law. Nothing in this policy limits any consumer rights that cannot legally be waived.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please remember that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund, please contact us at contact@letatebooks.com.
Original shipping charges are non-refundable unless the return is due to an item arriving damaged, defective, or incorrect, or unless otherwise required by law.